Contact information
Get in Touch
We Would Love to Hear From You
Whether you have a question about our scents, need help with an order, or want to explore a wholesale partnership — our team is here for you. Reach out and we will respond within 24 hours.
General Enquiries
Email:
Order Support:
Wholesale & Trade:
Response Times
- General enquiries: within 24 hours
- Order support: within 12 hours
- Wholesale enquiries: within 2 business days
- Sunday – Thursday (Gulf working week)
Send Us a Message
Use the contact form on this page to send us a message directly. Please include your order number (if relevant) and as much detail as possible so we can help you quickly.
Our Kuwait Factory
AUURAH — Mabrook Perfume Factory
Kuwait City, Kuwait
This is our manufacturing facility where all AUURAH products are crafted. For order returns and exchanges, please use our UK fulfilment centre — not the factory address.
UK Fulfilment
All UK and international orders are dispatched from our UK fulfilment centre, ensuring fast delivery and reliable service. The exact return address for any returns will be provided in your Return Authorisation email.
Follow the AUURAH Journey
Join our community for scent stories, behind-the-scenes from the Kuwait factory, new launches, and exclusive offers.
- Instagram: @auurah
- TikTok: @auurah
- Newsletter: Sign up at the bottom of this page
We're Here to Help
Email us at hello@auurah.com and we'll get back to you within 24 hours.